One of the biggest advantages for a Facilities Director is the development of a consolidated maintenance service for more than one site. The concept of one telephone number for reactive as well as planned maintenance has been well accepted within the hotel industry where a uniform approach to all forms of maintenance is beneficial to a branded chain.

It is accepted that maintenance works are carried out to an approved standard, but the big feature that PDL offers in its specialist facilities management programme is that of simple communication.

For a multi-site maintenance operation spread across the country, PDL is prepared to develop and put together a dedicated team of skilled maintenance engineers and technicians that are able to provide the level of reactive support expected by the client, and where it is warranted, form the team to be dedicated for that one client alone. Each of the team can be security approved, and even branded with the client logo or details.

The communication aspect is developed prior to maintenance taking place, and is specifically tailored to provide the client with feedback on a regular basis of weekly or monthly as required by the client, where information relating to all forms of maintenance and support can be monitored, and the management and Directors of the client will be fully conversant with the day to day operation of their buildings, to be fully aware of all issues, statutory obligations and financial controls.